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Posted on Fri, Apr 1, 2011 : 1:15 p.m.

Crossroads Christian bookstore closing Saturday in Pittsfield Township after fight for survival

By Laura Blodgett

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Murray Zetterholm, owner of Crossroads, an original tenant at Waters Place shopping center.

Crossroads, the Christian bookstore located at 2755 Oak Valley Dr. at the north end of the Target-anchored shopping complex, is closing its doors on Saturday.

It will continue as an online store that will carry top selling items including bibles, books and church supplies such as offerings envelopes and First Communion supplies.

“We’re not going away, we’re going virtual,” says owner Murray Zetterholm, who estimates that 90 percent of Christian bookstores in Metro Detroit have closed for a number of reasons.

“People can buy things on the internet much more easily now.You’ll find in general that church attendance is down, and people just don‘t have the kind of money they had 10 years ago.

“The bottom line is there are more places for people to buy our best-selling items, including Amazon, Walmart and even some of the secular bookstores,” he says.

A national study from Christian Retail Industry Research in 2008 indicated that the Christian book market was worth $720 million in 2007, a figure that doesn't include Bibles. But book sales were falling before that, the report confirms, particularly among independents.

Zetterholm will continue to imprint names in Bibles for custom orders, which is something he says people can’t get done even online.

Business dropped significantly for Crossroads following the Sept. 11 tragedy in New York, and it has slowly shrunk ever since, says Zetterholm. He gradually started cutting back on inventory and staff seven years ago, and eventually let all of his employees go last May in the hopes of being able to at least support himself. That has not happened.

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Laura Blodgett | For AnnArbor.com

A Web developer by trade, Zetterholm has been doing side work creating and maintaining websites and currently has about 10 active projects.

“That was the final straw for the store,” says Zetterholm. “All of sudden that side work heated up and I needed more time to do it.”

As a Web developer, Zetterholm was able to create the Crossroads Website himself. The phone number will remain the same, just switched to a cell phone. He will not maintain any inventory but will instead drop ship from his suppliers.

“It has enough of a chance to work to make it worthwhile to try,” says Zetterholm. “There is a collection of people who still want to shop locally, even if it is in a virtual way. 

"The question will come down to how many people that is.”

Crossroads has maintained a storefront in that location for 22 years, and was the last Christian bookstore in Ann Arbor. The next closest one is Family Christian Bookstore in Canton, a national chain that also has locations in Novi and Taylor.

“They were nice guys and one of the original tenants when the center opened, which you don’t see much in the shopping center retail business,” says Tom Goldberg, one of managing partners of Oak Valley Management Company, of Zetterholm and co-owner Larry Ladd, who died a few years ago.

“Over the years, if you watch what we’ve all been watching in Ann Arbor in terms of book distributors like Borders and the internet, it is kind of a microcosm in how books are bought, sold and distributed,” he says on Crossroads closing.

Though Chuck E. Cheese is a longstanding tenant and does well along with other businesses like Arbor Fit, Goldberg says the management company is addressing the vacancies at that end of the mall. Among other changes: MC Sports moved to Briarwood Mall

Luckily, the economy seems to be moving in their favor.

“There definitely has been an uptick in market activity and some opportunities that were not expected a few months ago have come around," Goldberg said. "We have had discussions with significant retailers for some of those vacant spaces that we are very excited about.”

Crossroads will be open Saturday during ts regular hours of 11 a.m. to 6 p.m. Nativity figures, including the Fontanini nativity line, and gift items are 75 percent off and everything else is 50 percent off. In addition, retail display items including shelving and slat walls are for sale.

“The biggest thing for me is that I’m going to miss the people who come in that I didn’t see in any other setting,” says Zetterholm. “But hopefully they will still call on the phone. It will still be me who answers.”

Comments

J. Zarman

Tue, Apr 5, 2011 : 12:27 p.m.

Murray, you had a wonderful bricks & mortar store. I bought so many books, CDs and cards there, from the outset. Unlike one commenter here, I never found any problem with how I was greeted or helped, over all the years. You ran a wonderful business, and I and many others are sad to see it go. Thank you.

maxine hancock

Sat, Apr 2, 2011 : 5:31 p.m.

So sad! In todays Business review there is an article about the closing of a Christian bookstore and a restaurant/bar doing well during to the celebration of cannabis. Something is terribly wrong here in Ann Arbor.

americanwoman

Sat, Apr 2, 2011 : 12:15 p.m.

I, for one prefer to shop in a store not online. I did go into this bookstore once in awhile. However, I found the staff anything but Christian. They were rude and not very helpful. For the past few years, while the wares got fewer and fewer it seem to make the staff even more rude. There was one gentleman the last few times I went in who was OK and not so rude. But, a two years ago I found a new bookstore in FL and when we go there once a year I buy all the cards, gifts and books I think I will need for the year. If I need something before I can get there I order online. Also, I will make the trip to Kalamazoo to buy Christian gifts. It is a shame that we don't have a Christian store here. There are other Christian things that are nice to buy besides books. I don't go to Domino's Farms, didn't know there was a store there.

DBH

Sat, Apr 2, 2011 : 12:59 a.m.

The closure must be God's will.

Muhammad

Sat, Apr 2, 2011 : 12:40 a.m.

I admit I get all my good Christian apologetic Books from Amazon, it's dirt cheap and easy but I least I don't by them from the great Satan.... Walmart!

jns131

Fri, Apr 1, 2011 : 11:17 p.m.

Spring Arbor was a christian based major supplier before they closed in Belleville. They now operate out of Tennessee. A lot of places like these are closing because you can get stuff like this cheaper on line. As we are seeing it more and more lately, Mom and Pop shops are disappearing at a fast rate because of internet shopping and how cheap it is.

patc

Fri, Apr 1, 2011 : 8:07 p.m.

Murray, your services will be missed. This bookstore was really trying to make a go of it for a long long time. Sad that the end is here , but happy you can pursue other more financially viable work. Good Luck !!

Macabre Sunset

Fri, Apr 1, 2011 : 7:55 p.m.

Also, the bible book store in Brighton might have been closer (depending on which part of the county you're in), but that closed as well a few months ago. Books are ideally sold over the Internet. No need to pick them up and look at them before purchase, and there's easier access to independent reviews while you're browsing online. As much as I read, I've yet to even look at the out-of-business sale at the Borders in the old AATA parking lot because even their last-ditch sale prices are probably higher than what you find online.

Paul S.

Fri, Apr 1, 2011 : 6:19 p.m.

A quibble: Our Lady of Grace Bookstore at Domino's Farms (Lobby C) (Hours: M-F, 9-6; Sa, 10-3) may have a particular focus on Catholic books, but I would think that it must fit within the category "Christian bookstores within Ann Arbor." So far as I know, it is going strong, including sales of Pope Benedict's new book on Jesus: Jesus of Nazareth Holy Week: From the Entrance Into Jerusalem To The Resurrection

John B.

Sat, Apr 2, 2011 : 12:28 a.m.

Catholic (bookstores) are not Christian (bookstores).

MZ

Fri, Apr 1, 2011 : 8:51 p.m.

The term Christian Bookstore has been used for over time to distinguish a store like Crossroads that sells materials for all denominations from the bookstores selling only materials for a particular denomination. For example, stores selling only Baptist materials are typically called Baptist Bookstores, and stores selling only Catholic materials were called Catholic Bookstores.

andys

Fri, Apr 1, 2011 : 7:56 p.m.

That's what I thought when I read this. Please let this not denigrate into a "Catholics are not Christians" thing.