National City's transition to PNC Bank: Here's what you need to know
The transition means that the 18 National City branches in Washtenaw and Livingston counties will convert to the PNC brand by Monday morning. Those branches will close at 4 p.m. today and won’t reopen until Monday morning to allow for the transition to occur.
Photo courtesy of PNC Bank
Tim Salisbury, mid-Michigan regional president for PNC Bank, said National City customers have received numerous communications about the transition.
“This integration is very well orchestrated, well communicated,” he said. “It’s going to be very seamless for the vast majority of our customers."
Salisbury said PNC is retaining the employees at the local National City branches. He said that PNC expects to maintain National City’s commitment to most local nonprofit organizations and event sponsorships.
The transition marks PNC’s first entry in the Michigan market, where National City has 235 branches and 325 ATMs. PNC has already transitioned 2.9 million customers in several other states.
If you’re a National City customer, here’s what you need to know about the transition:
â€¢All branches will be closed from 4 p.m. today until regular hours Monday morning. PNC employees will staff branch parking lots Saturday to provide answers to customers who weren’t aware of the transition.
â€¢Existing National City customers will need to activate a new PNC Bank Check Card by phone or at an ATM. Activation is possible as of 8 a.m. today.
â€¢Online banking and mobile banking will be offline from 3 p.m. today through 8 a.m. Monday. Online banking customers must access confirmation instructions sent to them by PNC to make the transition smoothly. Telephone banking will be unavailable from 3 p.m. today until 6 a.m. Monday.
â€¢PNC customer service representatives will be available to answer questions from 8 a.m. to 5 p.m. Saturday and Sunday. Call (877) 762-9119.
â€¢Interest rates on certificates of deposit and loans through National City will remain unchanged. Some features associated with other accounts may change.
â€¢National City checks and credit cards will still work.
â€¢Most account numbers will change, but PNC says that customers should have received their new information by now.
â€¢Customers with direct deposit set up may have to validate their new account number to ensure the transition occurs smoothly, so check to make sure you don’t have any problems.
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