Ann Arbor retail data influences list of 9 stores in U.S. with worst customer service
Data from Foresee was used in a recent report on USA Today that names the "9 retailers with the worst customer service."
Of the worst-performing stores, just one was an online retailer. That's significant, according to Freed, who says service standards are sinking at national bricks-and-mortar stores.
Familiar names on the list include The Gap, Sears, CVS and - number 1 - Walmart.