Ticket office explains long will-call line for David Sedaris appearance
In a statement sent via email, Michigan Union Ticket Office manager Vu Willey said, "This was a unique situation where TicketMaster had reached out and coordinated the event with a department that was unfamiliar with procedures and possible complications. The ticket management was subsequently turned over to Michigan Union Ticket Office and Major Events Office in an attempt to resolve challenges already encountered. In addition, patrons for a second show taking place that evening were coming to pick up tickets after being misinformed by a student organization website that will call for that show would be ready at 1 p.m.
"David Sedaris took the stage at 2:20 p.m. and still stayed the 90 minutes after the show officially started at 2:30 pm. We were expecting long lines, and set up procedures to help facilitate ticket distribution. We emailed patrons in advance advising them to pick up their tickets at our office ahead of time, if they were able. We also separated our will call from new ticket sales, and put extra staff on that task. Despite our best efforts, however, little can be done when a lot of people arrive for an event at the same time. We apologize for the inconvenience, but feel that it was handled the best way it could have been. Please note that we managed the will call for a similar show just days before (Ben Folds), where there were more will call tickets, and no lines. We have the highest regard for customer service, which is why you do not hear of a show starting late very often, and it becomes news when it does."