Downtown Ann Arbor Borders no longer allowing dogs in store
As Marcia Polenberg waited outside Borders with her Shetland Sheepdog named Caravaggio today, she grew angry.
After years of stopping by the downtown Ann Arbor bookstore at 612 E. Liberty St. while walking her dog, the Ann Arbor resident was greeted by a sign that said non-service dogs are no longer welcome in the store.
“My dog has never fought with another dog or eaten a book or a person,” she said. “I don’t know that this is a good policy. I will be much less inclined to shop here.”
Ann Arbor resident Marcia Polenberg waits outside the main doors of Ann Arbor's downtown Borders with her dog, Caravaggio. Starting Monday, patrons can no longer enter the store with non-service dogs.
Erica Hobbs | AnnArbor.com
After years of allowing dogs into its downtown branch, the Ann Arbor-based bookstore has decided to enforce its company-wide policy prohibiting pets from entering.
“We prioritize the safety and happiness of our customers,” Borders spokeswoman Mary Davis said. “We think that it’s important to put this particular store in line with our other stores, which currently only allow service dogs.”
General Manager Heather Quayle said the store received a number of complaints about the dogs, some of which she described as “nasty.”
Borders declined to specify the nature of the complaints. At least one was made to the Washtenaw County Environmental Health Division, according to Environmental Health Supervisor Kristen Schweighoefer.
“Because of the coffee shop, Borders is licensed as a food service establishment,” she said. “It’s no different than being able have a dog in a restaurant.”
Some Borders patrons said the new rule won't make much of a difference to them, but others expressed sadness about the new no-dog policy.
“I’m so not cool with that because I’m such an animal person,” Ann Arbor resident Carmen Samaniego said. “We allow dogs in our salon, and if (customers) don’t like them, they can go somewhere else.”
Ann Arbor resident Christine Cavedoni said she didn't mind dogs in the store if they were under control, but admitted the pets sometimes made her nervous.
“They’ve never disturbed me before,” she said. “But there’s always a chance of two dogs starting a fight. That kind of scares me.”
Quayle said the store had to do what's best for its customers as a whole.
“It’s a shame, but it’s probably for the best,” she said. “We have to consider everybody, not just the people who have dogs.”
Erica Hobbs is a reporter for AnnArbor.com. Reach her at ericahobbs@annarbor.com or 734-623-2537.
Comments
Sarah Byers
Tue, Dec 7, 2010 : 4:18 p.m.
My Yorkshire Terrier, Jurgen, knows what "let's go to Borders" means. The staff was always wonderful and made Jurgen do tricks for a treat at the information desk. He immediately went to the desk and it was a great outing for the two of us. Even if I was not really there for a purpose, I always bought something. Since the very sad day we were told to leave, I have not been back. I have never bought a book anywhere else since I moved to A2 in 1975. Now I get them online or wherever I happen to be. My dog is loved by everyone and he is sweet and extremely friendly with adults and children alike. I feel most people do not take their dogs into public places if they are dangerous. When I had my Doberman I did not take him with me much, even though he was friendly, people sadly were afraid of him, hence I did not want to make people uncomfortable. I miss taking my dog to Borders and he also misses it. He still starts to go in if we are walking by. I agree with the person who said if people don't like dogs there then don't shop there. They likely made more money by allowing dogs in the store. And just for the record, I rarely saw dogs in there.
dunne
Wed, Nov 17, 2010 : 9:07 a.m.
Look, no one was saying dogs should be allowed at all bookstores and coffee shops, etc, this was just a REALLY COOL thing Border's Downtown did. It's a shame that it has ended, because it was something that made Ann Arbor unique, amongst the unbearably unending sameness of American cities. Oh well. In years past, that store was not as crowded as it is now. They've added a lot things for sale besides books that have reduced the space. I can see why there is no room for dogs anymore. But it is a shame.
Mr. E
Thu, Sep 9, 2010 : 5:08 p.m.
I came across this site while searching the web to see if it is legal to take a dog into a retail outlet in Michigan. It appears that it is. We just came home from shopping and a woman had a small dog in one of the stores. She asked a manager if they could have the dog removed and was refused. My wife has a mortal fear of any dog since she was seriously bitten by a dog that was "under control". The bite took a huge chunk out of her mouth and even extensive plastic surgery has not restored her appearance. She was a beautiful woman and the psychological damage has been severe. She of course thinks that the first thing anyone sees are the scars she still carries. She understands that service dogs are necessary although they still bother her. My wife was bitten by a German Shepard, a rather large dog, but even small dogs will bite if the circumstance is right. Ironically, I myself had a dog take a chunk out of my lip. In my case it was a small dog. My scars are not so pronounced and I don't have the fear of dogs that she does but I certainly understand her fear. My wife and I both owned and loved dogs in previous years but now we would prefer not to be around them. I wish dog owners would take this into account when they take their dogs into public.
Tonia
Sun, Jun 6, 2010 : 4:54 p.m.
Oh thank God, now I never have to shop at another Borders again. I used to be very loyal to Barnes & Noble, but because of the amazingly awesome dog-friendly policy, all my business went to Borders. (Don't worry, I only spend over $1,000 on books yearly, so I am certain I won't be missed). There are other Borders in the area for those of you who are afraid of dogs. I am really tired of how people/businesses Kowtow to anyone who complains. Well here's a complaint. I hate shopping in stores with screaming babies. Can we please ban all babies from Boarders on the off-chance that there might be 1 child who screams? It's annoying and makes me feel uneasy when I hear an infant screaming their lungs out. Whiney people also annoy me, can we ban them? Let's start with all the dog-haters that forced Borders to pull the plug on a really cool concept. Perhaps a better idea would have been to create a policy to ensure dogs that do come into the store are friendly. And for those who are uneasy about dogs, what BETTER idea could there be then to sell them some books on how to feel more comfortable around them? Great Job Borders! You lost a loyal customer AND a unique niche in a ever-competative market. Perhaps Heather Quayle should read a few books on business before she makes these poor decisions.
TheMitten
Wed, Feb 10, 2010 : 12:20 a.m.
Oh Ann Arbor, when will you get outside of the bubble of affluence and academia? I wandered upon this story and subsequent comments and am blown away. Seriously? This is what people get their britches in a bundle about? FYI the recession, wars, poverty, natural disasters, poison water, toxic food, inflated health care costs, poverty, domestic violence, homelessness, child abuse, coal mining, homophobia and racism don't care about dogs in Borders. Get over yourself.
Unselfish
Tue, Feb 9, 2010 : 2 p.m.
Never once saw any issues with dogs misbehaving, although I did see a guy stupidly bring 4 dogs in by himself. I would never tie my dog outside unattended. Dogs are being stolen for bait in dogrings/resale/godknowswhatelse out of people's cars and backyards. Have we all forgotten the person who was strangling dogs here in A2 just a few years ago?? It's an issue walking down a street with random dogs tied to posts - I agree it's stressful for them. As for the people with allergies - I don't buy that arguement. Seriously? Should we eradicate bees as well? How about cut down trees? I'm allergic to tree pollen. And well, flowers should just all be clearcut, because I have several friends of whom are allergic to them. Well, I like bees, dogs, flowers and trees. Maybe everyone should buy a bubble...and live like the bubbleboy...
Linda Diane Feldt
Mon, Feb 8, 2010 : 10:23 a.m.
I believe it is illegal in Ann Arbor to tie your dog up outside a store and leave them. I have many more concerns about those dogs than I do dogs with owners. They are alone, stressed, and strangers are coming up to pet them. They tend to over react when another dog comes by. Many of them bark because they are scared or bored. And, although rare, sometimes they are stolen. Leaving dogs tied up on the street is a very poor - and illegal - option.
teaset
Mon, Feb 8, 2010 : 12:16 a.m.
I go in Border's every couple of months or so. The last two times I was there I witnessed dogs barking and lunging and growling at each other. This does not make for a pleasant shopping experience. Dogs do not need to be socialized to shop in bookstores. They can't read!
Unselfish
Sun, Feb 7, 2010 : 3:57 p.m.
I love how everyone jumps on the bandwagon of dog owners being entitled. People in Ann Arbor, are generally Entitled. It just depends on whether or not you feel your Entitlement is more important that someone else's Entitled behaviour. If it is, most likely you will become a Whiner. My dog has never: gooped baby formula all over clothing, left dirty diapers in a dressing room, never spilled coffee/ice cream/food on store's clothing and walked away. My dog has never acted rudely to a store clerk, made unreasonable demands, returned used merchandise while holding out her paw for reimbursement. My dog has never ran around uncontrolled in a store, coffee shop, restaurant, or in public. Can you say the same about your children? Can you say the same for yourselves? Yes, there are dumb dog owners just as there are dumb parents and adults. How about everyone just stay at home, and leave the world to the rest of us that have some tolerance towards an imperfect society. Now, if you will all step aside, you're churlish behaviour is infringing on my day.
nicole
Fri, Feb 5, 2010 : 11:08 p.m.
Go Blue, Dogs and children are not equivalent. Sorry to tell you. They have more of a right to Borders than your dog.
Bill Wilson
Fri, Feb 5, 2010 : 4:19 p.m.
EG, Woman in Ypsilanti probably would patronize your business: she'd buy a cup of coffee, get 2 or 3 refills (free, of course) and fill her purse with your Equal packets when you weren't looking, exactly the type of customer you don't need. If the dog were to bite her, she'd sue you and claim that you were irresponsible for allowing the dog in there in the first place.
Woman in Ypsilanti
Fri, Feb 5, 2010 : 10:20 a.m.
EG I dont know where your business is but if I saw an unleashed but well behaved dog in there, it would make me way more likely to patronize the business. And you could have said that dogs aren't allowed and taken the risk that you would be perceived as unfriendly. Since you serve food and it is already illegal for dogs to be in places that serve food, you probably could have said no without it being too much of a hassle. I know this is off topic, but one thing businesses can do to be dog friendly without actually allowing dogs inside would be to provide someplace to tie the dogs up outside. I have seen businesses do that as well as providing shade and water in the summer.
voiceofreason
Thu, Feb 4, 2010 : 3:40 p.m.
This is nothing more than a workplace safety issue. Do you really think people should have to work in an environment where there are noxious pet allergens and an ever present threat of a serious attack? Yuck! The majority has spoken! Leave your dog outside, with to all those nasty cigarette smokers...........
Macabre Sunset
Wed, Feb 3, 2010 : 6:12 p.m.
I've learned a lot from this discussion. 1) Apparently, Borders used to allow dogs in its store. Since I haven't been in Borders since the days it was across the street, I wasn't aware of the change. 2) Dogs don't seem to purchase many books. Borders seems to be floundering near bankruptcy. Perhaps the policy change will help sales. 3) Strangely enough, there are cities in France that have elected dogs as both mayor and lord chancellor. These dignitaries are allowed to eat at fine restaurants. This, from what I'm reading, is where the term "doggie bag" originated. 4) Amazon does not have dogs on its pages. Just one of a thousand reasons why bookstore is one of those concepts that belongs online. When I used to shop for books in a physical store, I could never find independent reviews at the touch of a button, like I can when I shop online. And I save a lot of money, since the physical stores really gouge you on price. 5) Since dogs are particularly poor at surfing the internet, I think it makes sense for them to shop for books at Borders. But they don't. 6) Borders does not have a medical books section. Hence the phrase "Borders without Doctors." 7) Service dogs are allowed to lick restaurant tables. Non-service dogs are not. Service dogs in training are only allowed to lick when supervised by an employee of Borders.
PE #1
Wed, Feb 3, 2010 : 4:46 p.m.
Dogs Have Rights too. The rights to sleep eat and... well you know.
Megarz
Wed, Feb 3, 2010 : 12:08 p.m.
I think, for the most part, people who are willing to take their dogs into public places have a pretty good handle on them. I think the risk is low, and the people who complained probably only did so on principle- meaning the dog didn't bother them or anyone else, but they just didn't like the fact that they were there to begin with. Its really a shame.
ShadowManager
Wed, Feb 3, 2010 : 11:53 a.m.
My dog usually cares my extra Borders Rewards Coupons in his mouth. Looks like no more 30% off selected titles or 20% one title anymore for us!
Yeggi
Wed, Feb 3, 2010 : 7:48 a.m.
Yippee!! Do we have to put up with your dogs EVERYWHERE? Dogs are not people, glad to see it
Andrew Porter
Wed, Feb 3, 2010 : 12:27 a.m.
I live in New York City (but was born in Detroit, and my brother lives in Ypsi). No dogs are allowed in stores in NYC which serve or sell food, including restaurants. The exception is service animals.
snapshot
Wed, Feb 3, 2010 : 12:13 a.m.
I don't get it. Dogs are animals. People are people. I like dogs, and I've been bitten twice as a kid by two different dogs that "won't bite", according to the owners. I like people too, except for people with dogs that won't bite. I also don't like to eat alone. It's always nice if there's a dog laying by my table keeping my feet warm, tail wagging with the anticipation of food falling on the floor, passing gas, then licking themselves in keeping with that "dogs are hygenic" belief. What a meal, the only thing missing is the forest and the campfire.
Bill Wilson
Tue, Feb 2, 2010 : 11:45 p.m.
Terrin, If even one human is disturbed, isn't that one, too many? I had a cat I loved, name of Andy. Now, if a fire occurred, and my worst enemy stood to lose his/her life, if I could save that life, it would be too bad for Andy. You see.. any human life, even one I might despise, is worth more than any animal's, even Andrew's. Sorry, but I place more value on a human life of an enemy than my pet's life.
Terrin
Tue, Feb 2, 2010 : 9:14 p.m.
I am from New York City. Dogs are allowed in most every retail store. It is part of what gives the City character. Further, as long as the dogs aren't hurting others, people should be allowed to bring them along. Dogs are more pleasant then whiny screaming kids. Now Ann Arbor gets to be like every other small suburban town. Borders policy is OK, however, because I don't buy expensive coffee or books from there. Amazon is cheaper.
Concerned Citizen
Tue, Feb 2, 2010 : 8:52 p.m.
A note with regard to the issue raised about "misconceptions" dealing with geographical locations: The geographical, historical and traditional designation of the "State Street Merchants Association", (in whose area this Borders is located) helps greatly in guiding folks to locations in Ann Arbor. A vibrant State Street Area is equally as important as a vibrant Downtown Ann Arbor.
Bill Wilson
Tue, Feb 2, 2010 : 6:50 p.m.
A common characteristic of sociopathic behavior is an oversensitivity to animals. Just look at this thread. All it should take is for "1" human being to object, and the dogs should be removed. Shame on you people for not having more respect for your fellow man.
st.julian
Tue, Feb 2, 2010 : 6:44 p.m.
Finally a departure from French practice so that we beocme even more cltuarally homoginzed
bs
Tue, Feb 2, 2010 : 6:16 p.m.
Interesting comments, a lot of hard a$$ed folks in here..heh... You guys just let those..oops...US dog owners know how you feel. Here's the deal, I really could care less what the Border's policy is. There are places that allow my pup, I go there, there are places that don't, I don't go there...it is the business owner's right to have whatever policy they want... my right to shop where I want.... The interesting thing.. I can take my dog to the local hardware, the owner loves dogs (used to have his own dog there every day)...but can't take it to Home Depot.. bottom line, I feel very good about supporting that local business owner instead of "mega store"...
Woman in Ypsilanti
Tue, Feb 2, 2010 : 6:01 p.m.
I can't believe that people are actually complaining that some other people prefer pet-friendly policies in stores. People really are entitled to not shop in stores for any reason they want. There is nothing wrong with someone choosing not to shop someplace that doesn't welcome dogs. So Borders has decided not to allow dogs and your answer is to "get over it" as if that means that if they don't like the policy, there is something wrong with them. Really, it is no skin off my nose. It is easier and cheaper to order books online anyways. Recently, the only reason I shopped there was because I still had associations with the original store and I because I knew some people who worked there. Well, they've killed one of the last positive associations with the old store (the dog policy was a symbol of that) and they've laid off the people I know who used to work there. Borders treats its employees badly. They aren't the laid back place they once were. Why should I shop there? The truth is that once I have "gotten over" whatever outrage I feel about this, I'll just have different book buying habits. Maybe I'll find myself wishing for a nice laid back downtown bookstore to fill the space once Borders goes out of business.
mkm17
Tue, Feb 2, 2010 : 4:53 p.m.
Another thing to consider is the possible risk to the dogs themselves! We do not bring our pet dogs or our Leader Dog puppies to pet stores or other places that commonly allow dogs because we don't know for sure whether other people's dogs have been vaccinated. Rabies, bordatella, distemper, etc. Whew, it's scary to think about transmissible diseases.
chipper
Tue, Feb 2, 2010 : 4:40 p.m.
I don't have a dog, but I've always loved seeing dogs in the Liberty St. store. In countless visits, I have never seen a dog behave badly. I agree with other commenters that the timing of this new policy couldn't be worse.
treetowncartel
Tue, Feb 2, 2010 : 3:15 p.m.
the Upper Peninsula has a strong tolerance for dogs, you can take them into a lot of the eating establishments up there. so, to those posters who like to take their dogs with them wherever they go, head up there and enjoy yourself with your dog, spend some money in thios great state of ours and realize there is more to the world, and Michigan, then the little hamlet of Ann Arbor.
Woman in Ypsilanti
Tue, Feb 2, 2010 : 3:11 p.m.
Lokalisierung, "I don't trust people who don't like dogs" doesn't need to be a rational feeling. It is how I feel and I am not alone. It has been my experience that people who do not like dogs tend to be kind of mean and nasty and selfish. Rationally, I know that there are plenty of people who don't like dogs who are perfectly nice. For better or worse, when a business bans dogs, I extend that perception and image to the business itself. I.e. businesses that allow dogs = nice, warm, fuzzy, friendly, laid back, etc. Businesses that ban dogs = mean, nasty, selfish, etc. That certainly is an emotional reaction and in that sense is irrational. But the decision to patronize businesses that make me feel good is perfectly rational.
tdw
Tue, Feb 2, 2010 : 3:04 p.m.
nicole those dogs are known as feral
sandy schopbach
Tue, Feb 2, 2010 : 2:57 p.m.
Borders is going the corporate way. That's OK in a big city, but Ann Arbor is different. But Borders isn't doing well. And this is one indication of why. Oh well, there's always Nicola's Books, which still cares about its customers and not just its profits.
Lokalisierung
Tue, Feb 2, 2010 : 2:57 p.m.
Why don't you call them and find out?
Woman in Ypsilanti
Tue, Feb 2, 2010 : 2:50 p.m.
I wonder what Nicola's dog policy is.
Lokalisierung
Tue, Feb 2, 2010 : 2:45 p.m.
"I don't trust people who don't like dogs." haha. yep, another totally rational post.
nicole
Tue, Feb 2, 2010 : 2:45 p.m.
At least children wear underwear and clothing. Dogs sit all over everything in the store with their bare behinds. Have they been wiped? Don't tell me there's no poop residue on their behinds. That gets all over in the store and your house for that matter! Dogs are animals, they belong outside where they can run free. Not cooped up in your house or a store.
Jerome Blue
Tue, Feb 2, 2010 : 2:36 p.m.
You mean people still actually shop at Borders? Last time I was in there the selection was poor, the staff was sparse, the organization was terrible. Nicola's Books Noble is far superior. Friendly, helpful staff, great selection.
SuperFreckleFace
Tue, Feb 2, 2010 : 2:34 p.m.
Personally I love dogs, well only certain types of dogs. I've never heard a dog owner say, "please don't pet my dog, he bites" A dog owner will never admit that, no never. However much you love Sparky, Fluffy or Bill I am so happy store owners are banning them they don't belong there. Service dogs are highly trained they definitely belong. I guess the dog owners will just have to let their dogs run "leashless" in the park... oh wait they do that now anyway even though there is a law against it.
Woman in Ypsilanti
Tue, Feb 2, 2010 : 2:34 p.m.
I don't usually shop with my dogs so this policy wont affect me too much. But, I have to admit, I don't trust people who don't like dogs. I used to really love Borders and even though I never chose to take my dog inside myself, mostly because it would be a bother for me, it always made me happy to see other people doing it. If I lived closer to Borders, I could totally see putting it on my dog walking route. What a pleasure. And so sad that Borders has decided to go with the dog banning side of things. I guess it is just yet another reason why I not only will no longer shop there but a reason why I will actively discourage my friends from shopping there. They are just another faceless corporate dog hating company. It is just as easy to get books online (for cheaper too!) I don't buy the whole allergy reason either. Most people who are allergic to dogs do not have life threatening allergies. They sneeze. Guess what, I sneeze because of flowers. Should I have a right to forbid all of my neighbors from growing flowers or prevent a business from keeping cut flowers inside? Hardly. I can respect a business owner's decision not to allow dogs and I hope that they can respect my decision not to shop in such places if possible (even when I dont have my dog). I just happen to like laid back places that allow dogs. And yes for those who are whining about entitlement, I *do* think I am entitled to make decisions about where to shop based on such things.
thatsa2
Tue, Feb 2, 2010 : 1:18 p.m.
Linda makes some really great points! Part of socializing dogs and making them GOOD dogs involves taking them to a number of environments where they interact with a variety of humans. Most good dog owners know enough about their dog's behavior to know when this is appropriate. I wish I could say the same for Ann Arbor parents -- frankly,in this town, I've been accosted more often by seemingly unattended children frolicking about in public places than I have by supposedly unruly, unhygienic dogs. I can't remember the last time my dog gave me a sinus infection or the flu or ran into my shins with a child-sized grocery buggy.
uawisok
Tue, Feb 2, 2010 : 1:06 p.m.
Borders probably doesn't want the dog(s) to glean the remains of their flagship store??
skyward
Tue, Feb 2, 2010 : 1 p.m.
I LOVE dogs. I have three. And the bigger the better in my book. But I'm also allergic. All three of my dogs are hypoallergenic. I can't stay inside where non-hypoallergenic dogs are, much to my dismay. Some of my favorite breeds are terrible for allergy sufferers. Aside from the liability issues, it's simply a health issue. I go to the pet store when I want to take my dogs out shopping and I'm willing to suffer a bit, I just can't stay long. But I don't expect to suffer from allergies at a bookstore. Love the comment about taking your dog to Amazon in protest.
Lokalisierung
Tue, Feb 2, 2010 : 12:52 p.m.
"Perhaps, it could be turned into an Artist collaborative after Border's is gone?" That space is too big and pricey for that....no worries though it'll do fine as another UofM property off the tax rolls.
Linda Diane Feldt
Tue, Feb 2, 2010 : 12:41 p.m.
It seems like another important point of this story is that the downtown Border's didn't just ALLOW dogs, they WELCOMED them. Dogs were warmly greeted by staff, and they made sure that each dog got a treat. Border's kept dog treats at the information desk for all the dogs who came in. And the dogs quickly learned that. No one else is getting free treats just for coming in the store. That makes it feel a bit more personal, the very warm welcome suddenly turning into "you are not welcome here". Indeed, things do change.
rrt911
Tue, Feb 2, 2010 : 12:30 p.m.
It's a sad, sad, day in Ann Arbor. I used to take my great dane in there all the time and I didn't "impose" my dog on anyone--it was the exact opposite--I couldn't keep people away. She never bothered anyone in any way and we never expected you to "have to love our dogs because we do". What a bunch of freaking whiners. Nowadays, it's always something people insist on complaining about.
Linda Diane Feldt
Tue, Feb 2, 2010 : 12:15 p.m.
I'm glad that there are still many downtown non-food establishments that allow (and some encourage) well behaved dogs. It is an essential part of socializing dogs. And being able to interact with kids is a huge part of that as well. When I'm out and about with my dog, lots of parents use us to teach the kids how to approach a dog. That helps prevent all sorts of problems. There are many of us who want to combine the dog walk with running simple errands downtown. Thank you to all of the businesses that make that possible. I have severe allergies too - to cleaning products, cologne, perfume, and other chemicals. I have had to leave places when I encounter a problem. Can I ask for a perfect environment so that I'm never bothered? I sure would like to, but then there is reality. The world doesn't exist to make me happy and safe. I can't expect it. I've had a dog that had no place in any store or even on a busy street. And so he did stay at home. There is a difference between dogs who have problems, and well behaved well socialized animals. And the best way to have a well socialized dog is to take a lot of time exposing it to social situations. Banning dogs may create more problems, rather than solving them. And for those kids as well, who miss the positive interactions and their parents using a chance encounter to reinforce important information about dealing with strange dogs. We need to learn to get along, and as far as I know one of the best ways it to have some compassion and tolerance for each other but also to keep bumping up against our issues and beliefs. It is dogs, and kids, and smoke, and perfume, and hygiene, and cell phone users, and gum chewers and... Sorry, life is too short. Help me to understand how we can both be happy and I'm already in a far better place. And where I'm banned, that won't be happening. The Border's experience helped my dogs to be better dogs. I'm sorry that opportunity is now gone.
ShadowManager
Tue, Feb 2, 2010 : 12:13 p.m.
That store has been going to the dogs in many other ways for years, anyway. It's so sad I wouldn't want to take my dog there anyway, as he'd leave just as depressed as the staff seems.
Bill Wilson
Tue, Feb 2, 2010 : 11:40 a.m.
Too bad for AA. Interesting that one can go thru Europe and dogs are in stores and the finest of restaurants without complaint. One can go to Annapolis or Newport and dogs are a fixture in the social community, albeit not all restaurants. Each society absolutely expects a level of polite manners for which there is no tolerance: Humans or Dogs, if you cant behave with dignity, get out and dont come back until you can. Erosion of time, place and character to appease the few robs the future of time, place and character guidance for the many. Which likely explains why t-shirts are considered fashion. Sorry sir, but that's not true. I live in North Potomac, and go to Annapolis often (it's about 40-50 minutes away): except for service dogs, dogs are not allowed in the stores. The community I live in, the LakeLands/Kentlands is a small walled PUD (planned urban development) and it's common to see people walking their dogs in our downtown area, but when they go into the stores, they tie up the dog outside the store or have the person they're walking with hold the leash. This entitlement/victim mentality is truly an Ann Arbor phenomenon.
News Watcher
Tue, Feb 2, 2010 : 10:48 a.m.
I'm amazed by the over-the-top reaction from dog owners about this. Give some thought to the many people who suffer from allergies and asthma. Why should they have to suffer through possible life-threatening reactions because other people insist on their dogs going everywhere with them? Yes, some dogs smell bad, but some don't (thanks, Dog-o-Mat!). Some dogs pick fights easily, while others are well trained and/or controlled. But dogs cannot control how they affect people with allergies and asthma, and because of this and how some people simply are fearful of these animals, it's best that Borders uphold its corporate policy, one shared by many business establishments not just locally but nationally.
treetowncartel
Tue, Feb 2, 2010 : 10:45 a.m.
There are no bad kids and bad dogs, just bad parents and owners respectively. I do not see any need to take a dog into a store, and I think the dog would rather be out for a stroll letting its nose get a good workout as well as its legs. Then you can leave it at home for a good nap while you shop. Also, I have no problem removing myself and my child from a store or restaurant when they have that moment, as most kids do, that they just need to use a little bit of their independentism and not listen to mommy or daddy. More than once I have left a store not getting to complete my shopping or had a waitress bring the tab and togo boxes because my kid wanted to test the limits with me. As a result, they know there are consequences for their behavior now and I haven't had to do this in quite sometime. Granted, they are maturing too. I am amazed to see other parents just let their kids have a free for all in public places. In the end, I don't see a need for dogs in a store other than a pet store. Even that is a little over the top, since the dogs are inevitably on leashes and their link to their owner tends to stir the natural instinct to defend one's territory. The worst reactions between dogs typically comes when one, or both is on a leash.
MikeAA
Tue, Feb 2, 2010 : 10:31 a.m.
Why exactly is it that the status quo in our society is that if you dont like being around somebody else's pet, its you that has the problem? For one, I have no desire to indulge somebody else's animal, nor do I find it cute when an unleashed dog comes after me when Im jogging in gallup park. When I tell the owner the posted ordinance is that their animal should be leashed up, I get a reaction akin to defending the Nazis. I have no problem with dog ownership, but dont force others to be a part of that decision of they dont want to.
Phillip Lyon
Tue, Feb 2, 2010 : 10:18 a.m.
Too bad for AA. Interesting that one can go thru Europe and dogs are in stores and the finest of restaurants without complaint. One can go to Annapolis or Newport and dogs are a fixture in the social community, albeit not all restaurants. Each society absolutely expects a level of polite manners for which there is no tolerance: Humans or Dogs, if you cant behave with dignity, get out and dont come back until you can. Erosion of time, place and character to appease the few robs the future of time, place and character guidance for the many. Which likely explains why t-shirts are considered fashion.
Go Blue
Tue, Feb 2, 2010 : 10:05 a.m.
So, if dogs are now banned from Borders, can we deal next with the bratty, undisciplined, noisy, out of control children with parents that do nothing to keep their children from offending others? Noisy. Rude. Inconsiderate. Spoiled. Dirty. Smelly. And, for those parents that just don't get it and will not teach their children manners, ban them from the store too! Just some of the experiences all other shoppers are exposed to. Let's keep Border's a totally controlled experience - no dogs, and no kids - let them go to their own play areas - which Borders is not.
Leanne
Tue, Feb 2, 2010 : 9:47 a.m.
Inconsiderate dog owners will flout these new rules by simply claiming to be somehow "disabled" and purchasing a "service dog" certificate from online companies that readily furnish these kind of things.
Bob
Tue, Feb 2, 2010 : 9:47 a.m.
Most of us manage to leave our dogs at home when shopping. Service dogs I understand, but too many people don't like or are afraid of dogs, they need to be left at home.
Top Cat
Tue, Feb 2, 2010 : 9:37 a.m.
There is a name for children that exhibit bad behavior in public. It is called Bad Parenting. Parents need to be absolutely clear with their children as to what is and what is not acceptable behavior in public. If kids do not behave or are having a meltdown, parents need to remove them immediately. As for dogs, they don't belong in stores.
TF
Tue, Feb 2, 2010 : 9:12 a.m.
Yes, don't go to Borders because they don't allow dogs. Go to the other mainstream bookstore downtown that does allow dogs.
mkm17
Tue, Feb 2, 2010 : 9:08 a.m.
What is the policy about service dogs in training? We are puppy raisers for Leader Dogs for the Blind and have enjoyed that Borders grants access to service dogs in training as if they were true service dogs.
clownfish
Tue, Feb 2, 2010 : 8:46 a.m.
2 cents is on it! When will I get a "child free" shopping experience? Or even better, a "cry free" dining experience. I have been run into by small kids pushing kiddy shopping carts in stores, never a "sorry" from parents who think it's funny or cute. Some kids scream all meal long while parents blissfully dine away oblivious to their child's wailing. So don't allow dogs in a food area if that is a concern. I will continue to shop where my dog is welcomed as part of my family, places like Stadium Hardware and Chelsea Lumber. Back when Colemans was Colemans they used to welcome my pets as they welcomed my cash, as long as they stayed out of the prep area. Another great decision apparently based on one complaint. Goodbye Borders, a company that escorted widows and pregnant women out of their jobs while one guy walked away with 4.3 mil.
JustMyTwoCents
Tue, Feb 2, 2010 : 8:16 a.m.
How about considering a ban on the child who pulls one book after the other from the shelf and throws them to the floor, instead of the dog sitting patiently by the feet of his owner? How about banning the child that screams non-stop for twenty minutes, instead of the dog that is silently waiting while his owner shops? How about banning the child that is running circles around the display rack rather than the dog that is properly leashed at his owner's side? These are three examples of behavior I have personally witnessed at Border's, and I'm positive there are many more. I'd be interested in any data the store may have that compares the losses/claims/complaints resulting from the (mis)behaviour of dogs vs. children. And before you rush to call me a child-hating, dog-idolizing idiot, please know that I have both.
emu2009
Tue, Feb 2, 2010 : 7:43 a.m.
I can't believe the "temper tantrums" some dog owners are throwing over this. You don't need to take your dog everywhere. I feel so bad for all the dogs I see freezing or roasting in cars in parking lots because their owner just can't bear to be without their precious pet. If you really need to shop with your pet then head to Petco or yard sales. From the article it sounds as if Borders could face fines given that they are categorized as a food establishment. If that's the case then they made the correct business decision. They were also responding to the complaints of their customers and it seems to me that the majority of their customers are those who don't bring dogs into the store.
Davidian
Tue, Feb 2, 2010 : 7:41 a.m.
Reason #254 why I moved out of Ann Arbor and away from the large contingency of incredibly selfish people that have an outlandish sense of entitlement.
C6
Tue, Feb 2, 2010 : 7:16 a.m.
I've lived here more than 30 years, and never realized non-service dogs were ever in the downtown Borders. I haven't had the habit of hanging out there much, but still, I don't believe I've ever seen a non-service dog in the store. My own dogs just don't read that much, which I guess is why they've never asked to go there. Obviously, enforcing the rules now won't be a problem for us. I'll continue to go without them.
Basic Bob
Tue, Feb 2, 2010 : 6:08 a.m.
Dogs smell bad.
brightsib2001
Tue, Feb 2, 2010 : 4:01 a.m.
As to the person with therapy dogs, they are not banning your dogs. You can still bring yours in. But I feel my dogs deserve the best I can give them, and that includes walking them separate from shopping. I give them all my attention, and can appreciate their antics and run with them. I do not give them my full attention in a bookstore because I love to read and books are important to me in themselves. I do not take them in stores, even though I've trained them. There's places a dog does not belong, and Border's is one. If you don't frequent any stores that don't let dogs in, online would be the way to go. Just my humble opinion.
brightsib2001
Tue, Feb 2, 2010 : 3:50 a.m.
I have and still will shop at Borders. My dogs have never gone shopping with me. I walk my dog separately than doing errands because they deserve all my attention when I am with them. I love books and my attention would be on the books, not my dogs, and that would be unfair to all other patrons as well as my dogs. Bringing therapy dogs into a store (They do not ban therapy dogs) is alot different than me bringing my owner trained dog there. Give your dogs all your attention and don't worry about shopping with one. Your dog is just as entitled as you are, but I stand by Border's on this one.
Cendra Lynn
Tue, Feb 2, 2010 : 12:46 a.m.
Sine I am the person who began the Border's tradition of allowing dogs in the store, I will comment. Joey, a Keeshond, came in with me early in the State St. days. He was obedience trained to a champion level, and was an instant hit. Once he had come once, I was no longer allowed in without him. All my successive dogs have come to Borders. All of my dogs are highly trained and all are therapy dogs. Some go to hospitals and nursing homes and all work with me in my private practice as a psychologist and traumatologist. They are especially good for patients deep in grief. No one in Borders has ever been bothered by one of my dogs. If we perceive they don't like dogs, we go the other way. Most stores welcome my dogs, and with good reason. Unlike with smoking, if you don't like dogs you don't have to pet them, be near them, or be in any way affected by them, though data shows interacting with pets improves health. Most of the worries expressed below are based on ignorance. Dogs do not present a health hazard. Therapy dogs are not only trained how to behave, but also where and when to pee and poop. We do that prior to entering any building, and pick up after ourselves. Statistics do not bear out the fear of biting your child's nose off. It happens. So do car crashes. You do the math. As for corporate policy? Baloney. Corporate policy has already killed Borders. Corporate policy is developed for people who are unable to work together without rules. Corporate policy feeds lawyers. Corporate policy lost us Joe Gables, which is when I stopped going to Borders. Like imsteved, my dogs and I will shop at Amazon. Bye, bye Borders. We've missed you.
nicole
Mon, Feb 1, 2010 : 11:48 p.m.
I hear dog owners say "my dog won't hurt you, he's friendly", yeah, he's friendly to you, the owner, but his instinct is to protect against what he doesn't know, that's me, walking down the isle at Borders. Also, a very little known fact, is that dog bites are the No. 1 reason for visits to the emergency room for children under 5 (for trauma, not illness). They see kids as another dog because they are down at their eye level. So I'd hate to think of some little kid running up to a dog in the store and getting bit. That'd be a huge liability for Borders not to mention the pain and suffering of the kid. I have a close friend that fixes little kids faces who've been bitten by a dog, a wonderful plastic surgeon, some kid's he can help, some will never be the same! Even a little nip, can take the end off your kid's nose. And these were family pets or friends' pets that did the biting!
nimbus123
Mon, Feb 1, 2010 : 10:33 p.m.
Dog-owners live in their own little world. Just bcs you love your dog doesn't mean everyone else does.
Rebecca
Mon, Feb 1, 2010 : 10:15 p.m.
It's a shame really. We moved here from NYC and dogs are allowed into many places also dining (outside mostly). It's a walking city just as downtown Ann Arbor is. We sought out places where we could walk the dog and run an errand. It made it very unique. I've been to Borders downtown only once and there was a dog there. No big deal. As long as dog and owner are well behaved. Just sayin....
YpsilantiResident
Mon, Feb 1, 2010 : 9:57 p.m.
I don't see what the issue is here? I work in a corporate restaurant, in Ann Arbor and we allow service dogs in there. I see how it could be an issue for customers, including ones that have allergies to animals. If I had a severe allergy to dogs, I would want to be able to shop and eat in a book store without the fear of an animal being inside. There is a time and place for everything, and even being a loving dog owner (I have 3 myself), I see why business establishments wouldn't want them inside. Big deal Ann Arbor. Get your noses out of the air. This shouldn't be an issue...
bs
Mon, Feb 1, 2010 : 9:29 p.m.
My Husky goes with me almost everywhere.. (no, not in food stores or restaurants)... I go places the pup can go.. Borders can do what they want, no skin off my nose, there are other places to shop....
operabethie
Mon, Feb 1, 2010 : 9:02 p.m.
way to go borders, one more reason to stay away. brilliant strategy considering your position.
AAJoker
Mon, Feb 1, 2010 : 8:54 p.m.
Good to see Borders is working to drive away the few customers they have left. I guess I will take my dog for a walk and simply order from Amazon via my cell phone.
Wolverine3660
Mon, Feb 1, 2010 : 8:48 p.m.
I am amazed at the self-righteousness displayed by some dog owners. Just because you love dogs doesnt mean that you ought to impose your dogs on us.
bunnyabbot
Mon, Feb 1, 2010 : 8:25 p.m.
I am a small business owner and I know many others, I don't know of one that has a no dog rule (except foodie places). Really there aren't many dogs in shops all at once, maybe a few times a week you will have one dog in the shop. The non spoken rule is it's ok as long as the dog is behaved, doesn't mess and 99% of the time the owner is there to make a purchase. as for dogs and coffee shops, geez, these places would do well to have a walk up window to serve people who can't come in b/c of a dog. As it is, if I am walking my dog downtown I have to call from outside the coffee shop or stand in the door way and wave for someone to run over and take my order, not a big deal, but a window would be cool!
Conservative
Mon, Feb 1, 2010 : 8:18 p.m.
I can't believe the nerve of some dog owners. Why should Borders expose themselves to the liability of your dogs biting someone? Also, dogs pee/poop anywhere they want. Good move Borders. I'm with you on this decision... and it's long overdue.
Concerned Citizen
Mon, Feb 1, 2010 : 8:15 p.m.
Do the "wayfinding signs" designate the area where this Borders store is located as Downtown Ann Arbor, as the headline reads?
belboz
Mon, Feb 1, 2010 : 7:47 p.m.
Exactly. Why are dogs allowed in Stores??? I can't walk in with my bare feet, yet some 4 legged animal can run around - and we're all hopeful they don't see that photo album of fire-hydrants. Dog owners just assume everyone else loves dogs. My favorite is taking my kids to school, and all of the people walking their dogs, letting them run around, stuffing paws and noses where they really shouldn't as you walk on by. A dog parade is what it seems to be. Yes, you love your dog - but that does not mean I do.
imsteved
Mon, Feb 1, 2010 : 6:45 p.m.
That's the last straw! From now on, I'm taking my dog to Amazon!
boatboy
Mon, Feb 1, 2010 : 6:36 p.m.
That is good news. I love animals, dogs included, but there are places where they do not really need to be. I really cannot understand why people feel that their animals deserve to go everywhere they do. My wife is allergic to dogs so it is pretty annoying to walk into stores and restaurants and have dogs walking around.
hometown23
Mon, Feb 1, 2010 : 6:21 p.m.
This is good news...just because you love your dog, doesn't mean everyone else has to. Just ask people who smoke and what happened when they started annoying non-smokers...
roadsidedinerlover
Mon, Feb 1, 2010 : 6:20 p.m.
Thank you to the management for finally enforcing this Borders rule. I have been in that Borders and felt intimidated by the rather large dogs allowed in there. Before anyone calls me a animal hater, I do love animals especially dogs. They should not be allowed in because of possible danger to small children and adults and yes, because of the food environment. This is not France where they allow cats to sit on counters or dogs to eat with their owners. Maybe Environmental Health can investigate the Espresso Royale on Main street. They allow dogs inside and one time this customer brought in THREE dogs! Now that was gross!
DennisP
Mon, Feb 1, 2010 : 5:35 p.m.
Not to worry. With the way Borders is going, no one will be allowed inside much longer--and that includes the workers. The next sign will simply say "Going Out of Business Sale".