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Posted on Wed, Nov 18, 2009 : 11:18 a.m.

Community Driven Credit Union says customers falling victim to phishing scam

By Amalie Nash

The Community Driven Credit Union in Pittsfield Township has frozen the bank accounts of 20 to 30 of its customers in recent days after they provided sensitive information to suspected scam artists.

The phishing scam - involving e-mails and text messages - appears to be hitting Washtenaw County hard since last week.

Many people have reported receiving the messages, which warn them their accounts have been frozen. They're directed to call a number and are then prompted to provide bank and debit card information.

The majority of the messages appear to reference the Community Driven Credit Union. Kevin Finneran, president and CEO of the credit union, said even his wife and daughter received the text messages.

The scam also appears to be impacting the Chelsea State Bank. Michigan State Police Sgt. Tony Cuevas said today at least 3 people have reported similar scams involving the Chelsea bank.

One man said he received an automated message that his bank account was frozen, and when he called, he was directed to enter his 16-digit debit card number, Cuevas said.

On Tuesday, the president of the Ypsilanti Area Federal Credit Union said the credit union has heard from at least 50 customers who received suspicious messages.

Finneran said his credit union has talked to 50 to 60 customers, and 20 to 30 of them provided their banking information by computer or phone to the scam artists. Their accounts were frozen, and new cards are being issued.

Finneran said the bulk of those who received the text messages appear to be Sprint customers. He said the credit union has spoken to the Pittsfield Township Police Department and state Attorney General's office, and also is spreading the word about the scam to help customers avoid being victimized.

"It probably started last Thursday or Friday," Finneran said of the calls. "If people provided information, we're immediately taking steps to secure their accounts. We're also doing everything we can to make people aware."

Barrie Kiser, marketing manager for the credit union, said the e-mail can appear convincing because it has a screen shot of the credit union's home banking system. But the address is wrong, and the information it requests to log in also is different.

Officials at the banks stressed this week that they never gather information from ttheir customers via text or e-mail, so customers should never respond to such messages.

Anyone who received the messages and provided information should immediately contact their bank or credit union and local police department.

The Anti-Phishing Working Group also offers some advice on what to do if you've been scammed and how to report it.



Tue, Nov 24, 2009 : 12:51 p.m.

I am a sprint customer, but not a Community Driven customer and I have received several of these texts. I just received one a few minutes ago again: "This is an automated message from Community Driven C.U. Your ATM card has been suspended. To reactivate call urgent at 1-800-773-6510".


Tue, Nov 24, 2009 : 10:28 a.m.

This happened to me today and yesterday - via text msg and I do have sprint tele. I do not have any accounts with this credit union.

Old Engineer

Mon, Nov 23, 2009 : 12:50 p.m.

This scam is still active as of 12:29 PM today, 23 November. the bogus callback number is 18007975054


Thu, Nov 19, 2009 : 10:44 a.m.

Thanks for posting this & clearing up the mystery. I got this text two days ago, ironically, right after a stop at the credit union I am actually a member of. I am not a Community Driven CU customer but I am a Sprint customer. I knew it was a scam, but I was wondering how I ended up getting targeted--looks like many were.


Thu, Nov 19, 2009 : 9:55 a.m.

My son got a text which he replied to telling them he was a kid. They replied to him saying that they were trying to reach his mom. That was very creepy.


Wed, Nov 18, 2009 : 3:27 p.m.

I sent all my Community Driven Credit Union account information to a guy in Nigeria. I'm sure it will straighten itself out.

dading dont delete me bro

Wed, Nov 18, 2009 : 1:21 p.m.

come on don't believe these things? i got an email from a 'friend' of a 'friend', it's how i found his email address about being held up in england, uk. i told him to go and wait for the he's still waiting. doh! (no, i didn't send it)


Wed, Nov 18, 2009 : 1 p.m.

The article says it is Sprint customers who are getting these calls. I have AT&T and I received one of these calls on Monday. I reported it immediately to the State Attorney General Consumer Fraud Division. The number the text came from does not take return texts.


Wed, Nov 18, 2009 : 12:51 p.m.

I do not have a community driven account, but I have received four text messages over the last week. In fact, I had another one last night.


Wed, Nov 18, 2009 : 12:06 p.m.

My husband and I both got texts regarding our accounts. We both new better then to give out information. I called my credit union this morning and told them about it. People just remember the credit union or bank will not text you unless you ask them to. Random text are a scam!!!! Be safe and always call your bank first before anything else.