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Posted on Fri, Oct 30, 2009 : 5:53 a.m.

The hassle of harassing phone calls

By Rich Kinsey

Harassing telephone calls can unnerve a person, but most aren't as sinister as the receiver might suspect. Most come from telemarketers and their pesky computer dialers. To eliminate many of these calls, I suggest you sign up on the National Do Not Call List at: https://www.donotcall.gov.

The Ann Arbor Police Department receives many harassing telephone call complaints involving “hang up” calls. The vast majority aren't threatening. Usually, hang up calls are received either several times during the day or dozens of times during late night and early morning hours.

The daytime hang up call cases are usually caused by computers used by telemarketers. These computers automatically dial numbers and let the phone ring only three or four times. This is done because the computer doesn't want to be answered by an answering machine or voice mail. 

If a person answers one of these calls, the computer will alert that a human has answered, and a telemarketer is then supposed to pick up that line and perform the sales spiel. 

Many times, all sales representatives are busy when the computer connects with a person’s phone. That person hears only silence on the other end of the line. After saying “Hello” several times, the person will hang up. 

Since the computer registers a person (and not a machine) at that number, it will call the person again until there is a “successful” call. Telemarketers can now also call cell phones, so this phenomenon may also plague your cell phone.   

Numerous calls in the middle of the night can also be caused by telemarketers. The automatic dialers on fax machines for companies selling things (e.g. stocks or travel agencies selling trips) send special advertisements in the middle of the night to other fax lines. 

Sometimes, a citizen’s phone number is accidently entered as a fax line. When this occurs, the solicitor’s fax machine will call and chirp its fax mating call when a person answers. The solicitor’s fax machine regards the call as some sort of fax failure and will try again later.

About the time the person is falling back to sleep, the fax will call back to try connect with a fax machine again. These “fax mating” calls will continue from about five to 20 times through the night. Luckily, this type of telephone harassment is rare and easily remedied by calling the offending companies, who are usually very apologetic.

The calls to worry about are obscene phone calls, threatening telephone calls and continuing harassing calls when you can hear a person. These calls should be reported to the police and to your phone company. For more information about harassing phone calls a good resource is: http://www.privacyrights.org/fs/fs3-hrs2.htm.

Keep it locked, don’t leave it unattended, be aware and watch out for your neighbors.

Rich Kinsey is a retired Ann Arbor police detective sergeant who now blogs about crime and safety for AnnArbor.com.

Comments

bunnyabbot

Sat, Oct 31, 2009 : 10 p.m.

we get around this by not answering the phone unless the callers ID is someone we know.

Bruce Amrine

Fri, Oct 30, 2009 : 9:13 p.m.

Edward, I still have my suspicions. There's no risk to the caller of someone answering because they have no intention of talking to you if you do answer. Their intent is to get you to call them back. There's no need to count rings accurately, they just need to be sure that it rings at least twice so that the caller ID is sent and shows up on the called phone. After all, it's just a numbers game. Since the cost per call is vitually nothing, they can make hundreds of thousands of calls and they're bound to get a few takers that will be concerned enough about the call to return it and then they're fair game. I get 3 or 4 of these calls each week and it's too much to accept it as simply a misdialing or other accident.

Bruce Amrine

Fri, Oct 30, 2009 : 2:13 p.m.

Rich, I have another theory about the two-rings-then-hang-up calls which leave a caller ID number. I get a lot of these calls. The Do Not Call law allows an exception for 3 months after a consumer makes an inquiry to a company. So all they have to do is trick you into calling them by hanging up after the caller ID is transmitted which is between the first and second ring. If you return the call, which many people probably do, you've now called them, and they are free to call you as much as they want for the next three months. Sounds very plausable to me. What do you think?

Wolverine3660

Fri, Oct 30, 2009 : 7:18 a.m.

we have placed our land line on the Do Not Call registry, but, we still get a lot of calls from telemarketers, and people soliciting funds for non-profit groups. Mr Kinsey- do you have any advice about calls from companies or groups whose phone number does not show up on our Caller ID? I have noticed that recently, we see "Private Name, Private Number" or "800-Service", or variations of that on Caller ID. Thus making it difficult to figure out who is calling and thus we cant make a complaint against these solicitors or telemarketers. TIA