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Posted on Wed, Aug 25, 2010 : 2:07 p.m.

Detroit Edison keeps customers posted with new online power outage map

By Heather Lockwood

In the event of a power outage, Detroit Edison customers can now get up-to-date information online, according to a DTE Energy news release.

The new power outage map allows customers to search for information by zip code or find their location on a map. They'll see estimates of when power will be restored, how many customers are affected and what the cause of the outage was, if known. 

"Our customers have told us that they want more information when their power is out, in addition to accurate restoration estimates," Vince Dow, DTE Energy vice president of distribution operations, said in the release. "Those who are able to access the Internet — from a location with power, a battery operated laptop or certain smart phones — will have those details at their fingertips."

The information on the map is expected to be updated every 15 minutes. And the map can be viewed on the Android and iPhone 4 smart phones.

DTE Energy customers also can report service problems and receive restoration estimates by calling (800) 477-4747.

Heather Lockwood is a reporter for AnnArbor.com, reach her at heatherlockwood@annarbor.com, or follow her on Twitter.

Comments

klort

Thu, Aug 26, 2010 : 11:06 a.m.

Burglars will appreciate knowing where the power is off.

treetowntenor

Thu, Aug 26, 2010 : 9:05 a.m.

The link in the article points to DTE's "Outage Center", with all sorts of useful links. If you want to go directly to the map, you can use the following address: http://dteenergy.com/map/outage.html

ChrisW

Thu, Aug 26, 2010 : 12:34 a.m.

The map doesn't work well from my iPhone 4. It's incredibly slow and next to impossible to zoom or pan quickly. It's slightly better on my iPad, but not much. You can enter a zip code, but not a specific address. And it should default to the user's location, either using JavaScript or ip address geolocation. Hopefully they'll try again.

amazonwarrior

Wed, Aug 25, 2010 : 6:51 p.m.

Heather - I READ the article and I UNDERSTAND Mr. Dow's comment...however, not everybody owns a laptop or an over priced smart phone.

lumberg48108

Wed, Aug 25, 2010 : 3:13 p.m.

I logged on to post the most obvious comment - but it was alreadyt here "How in the world are we suppose to check for information ONLINE when we don't have power?? Not everyone has the internet connection or IM on their cell phone, and a lot of us old farts are "techno-challenged" and ONLY have a cell phone! I'm confused." This is not NEWS that helps - this is news that annoys! Why not just send me the DVD for directions on how to install my DVD player?

Technojunkie

Wed, Aug 25, 2010 : 1:47 p.m.

Buy a good UPS (Uninterruptable Power Supply) and it'll keep your gear running without wall power for anywhere from a few minutes to a few hours, depending on how much you want to spend. I prefer APC brand, especially their SmartUPS line but those are very expensive. Laptops can run on battery power for hours but you still need battery backup for your cable modem, etc. A good UPS will also protect your gear from quite a bit of trauma caused by power spikes, sags, etc.

Heather Lockwood

Wed, Aug 25, 2010 : 1:46 p.m.

Amazonwarrior, the quote I included in the story from Vince Dow, DTE Energy vice president of distribution operations, addresses your concern. He said, "Those who are able to access the Internet from a location with power, a battery operated laptop or certain smart phones will have those details at their fingertips." The "certain smart phones" include Android and iPhone 4.

jjc155

Wed, Aug 25, 2010 : 1:43 p.m.

@amazon, exactly!

amazonwarrior

Wed, Aug 25, 2010 : 1:38 p.m.

"In the event of a power outage, Detroit Edison customers can now get up-to-date information online, according to a DTE Energy news release." How in the world are we suppose to check for information ONLINE when we don't have power?? Not everyone has the internet connection or IM on their cell phone, and a lot of us old farts are "techno-challenged" and ONLY have a cell phone! I'm confused.