As a Spartan, former Ann Arbor resident, and former U-M season ticket holder, I’d like to share this letter to the “Spartan Nation” website from a fan who identified himself only as “William.”

While I know there have also been complaints about the restrictions on what fans can bring into the Big House and Crisler, this is a laudable example of flexibility to accommodate medical needs. Congratulations to U-M and the people who sensitively applied their policies at the gate for the game with MSU. My school should learn a lesson from this incident:

“I was at Michigan this past Saturday. My comment has nothing to do with the game. My wife is recovering from surgery and has to bring gauze, cream and pills into the stadium. We are long time season ticket holders. We haven’t gone to any MSU home games after the Boise State game, because they wouldn’t let her bring a small bag carrying these needed items. We had driven too far to leave the Boise game. When leaving, we asked if we brought a note from her Doctor if she would be allowed in for the rest of the season. The security lady said 'no.' So our tickets go unused.

“We went to U-M on Saturday. We had been told by friends who are Michigan season ticket holders that there would be no issue there. Because we hadn’t been able to go to MSU games we bought our tickets and went. When we arrived at the gates of U-M stadium my wife pulled out her clear small bag and started to explain why she needed it. The young man said to my wife after he interrupted her explanation, 'Miss, we are just glad you are here. Be safe and have a good day.' We were dressed from head to toe in green and white. Perhaps in our competition with U-M we can also learn what customer service is. With the dumb bag restrictions that are rigid to the point of a loss of common sense, to tailgate restrictions, I fear our time as MSU donors and season ticket holders is coming to an end. As far as we travel, it is no longer worth the cost or the hassle. This is a sad day for me. William” A sad day for William (and MSU). A proud day for U-M. Bill Kerans