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Posted on Mon, Dec 5, 2011 : 5:58 a.m.

U-M Medical School admissions shaking things up with social media

By Kellie Woodhouse

If you applied to the University of Michigan Medical School this year, there's a good chance you could get your acceptance letter hand delivered.

That is, if you're accepted.

Fewer than 6 percent of applicants will be.

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Officials at the Ann Arbor school have hit the road and hand delivered acceptance letters to students in Dallas, Boston, Washington, D.C., and East Lansing. Admitted Ann Arbor applicants also received in-person acceptances.

'It's about having a little bit of fun with an otherwise stressful process," said medical school admissions director Robert Ruiz.

School officials were already in those cities for conferences and school business, but Ruiz thought it would be good for the school to maximize its resources and brighten the day of an unsuspecting admit.

Hand-delivered acceptance letters are just one way that U-M's medical school is trying to stand out among other top-flight schools.

Ruiz is heavily invested in social media.

The school has an active admissions Twitter account and a Facebook page solely for admitted students. On that page, the school posts questions, tips and polls to keep admits connected to the school and updated on deadlines. Admitted students also get electronic birthday cards emailed to them on their birthday.

"That allows us to engage them," Ruiz said. "So they're getting a much better sense much earlier of who we are as a community."

The medical school accepts applicants on a rolling basis. Applicants that haven't been accepted or denied get text, Twitter and email updates about the school's admissions process.

The school holds regular online chats to answer applicants' questions. Ruiz says the chats and social media make the application process, which can be intimidating, easier on potential students, who spend significant money on the application and, if granted an interview, travel to the school.

Lisa Rudgers, U-M’s vice president for global communications, is in the midst of a hunt for U-M’s first social media director. She says such a position will enable U-M to develop an organized social media presence, thus facilitating “more timely and personal engagement with stakeholders," as she believes the medical school has done.

Rudgers says the medical school has been “way in front” of other schools and colleges in embracing social media.

“Universities are talking to and communicating with younger audiences,” Rutgers said. “And for younger audiences, social media are the platforms.”

Ruiz says that embracing social media is one of the reasons that applications for the 2012-2013 class are up 7 percent from last year so far.

"The social media stuff is helping, to be honest," Ruiz said of the large applicant pool. "We really want people to understand the value of the Michigan brand."

The school is expecting more than 6,000 applications for 170 spots this year. Only roughly 350 students will be offered application.

By mid-November, the school received 250 applications more than it had by mid-November 2010.

"It makes a challenge for the admission committee," Ruiz said. "This isn't a matter of choosing good people over bad, this is a matter of choosing increadly great people among great people."

Ruiz says that while social media isn't the only reason applications are up, he admits it's a significant one. He said that the school's top 10 ranking has played a part in the increase.

The medical school, however, slipped four spots in U.S. News and World Report rankings from 2011 to 2012. U-M's medical school is currently ranked 10th in the nation for research —down from sixth in 2011— and 20th for primary care instruction, according to U.S. News and World Report rankings.

Kellie Woodhouse covers higher education for Reach her at or 734-623-4602 and follow her on twitter.



Tue, Dec 6, 2011 : 2:56 a.m.

I wonder what percent of these letters go to US citizens, to educating our own citizens to become physicians. Be careful of the UM. They're so powerful from donations from wealthy alumni. The term "non-profit" is really meaningless when you consider the profits they make from donations.


Wed, Dec 7, 2011 : 2:35 a.m.

From U-M Medical School admission requirements: "Applicants must be U.S. citizens or permanent residents of the United States."

Jordan Miller

Mon, Dec 5, 2011 : 7:35 p.m.

Whether you're part of the University or not, having a world-class hospital in Ann Arbor makes it a better place to live. Candidates who are accepted to U-M may also be accepted to other top schools. A personal touch can make all the difference in making sure that, for the really great students with a bevy of choices, this is the school they choose because they already feel a human connection. Using a combination of social media and real world reaching out is truly very smart. As for the comment about future surgeons... that's just negativity for negativity's sake. It's silly.


Mon, Dec 5, 2011 : 7:42 p.m.

i agree 100%


Mon, Dec 5, 2011 : 6:11 p.m.

Sounds like a HUGE waste of money just to "brighten" someone's day. Don't you think that receiving an acceptance letter from U of M in the mail would be enough to brighten someone's day tremendously??


Mon, Dec 5, 2011 : 7:40 p.m.

time for change. this is a great idea. already in the cities. first impression is the one you will always remember


Mon, Dec 5, 2011 : 6:02 p.m.

Isn't this a waste of money having the university travel all over the country just to hand deliver an acceptance? I thought they were trying to save money!


Mon, Dec 5, 2011 : 7:39 p.m.

School officials were already in those cities for conferences and school business


Mon, Dec 5, 2011 : 3:54 p.m.

Oh goodie..future surgeons will have their iWhatevers in the OR with them in case they have to update their Facebook status to "Saving a Life...Woot!".


Mon, Dec 5, 2011 : 1:49 p.m.

It's obvious that they have too much time on their hands!


Mon, Dec 5, 2011 : 11:53 a.m.

Social media is the pulse of now for communicating to UM's demographic. . . Kudos UM for using all available tools to attract great young students from around the world! The strongest aspect of UM's communication effort is UM's tradition and identity: It's a top university in the world. UM's flash is based on substance. Go Blue!