The City of Ypsilanti will receive new federal money for road repairs, but it’s not going to replace a controversial section of South Grove Road that is deteriorating. Instead, the city is using the funds for a complete rebuild of several blocks along West Cross Street between Wallace Boulevard and ...
Giving holiday presents is inefficient. Cash? That's a much better way to boost the economy. That's the conclusion of author Joel Waldfogel, whose says that, in pure economic terms, the nation would be better off if people spent money on themselves, not others. "Per dollar spent, the things we receive ...
Cyber Monday shoppers were noticeably less satisfied with their online retail experience despite spending more than in recent years, according to a study by Ann Arbor-based ForeSee Results. ForeSee Results reported a customer satisfaction score of 73.1 percent, on a scale of 100, for Cyber Monday shoppers. That’s down from ...
Customer satisfaction is ForeSee Results CEO Larry Freed’s obsession. Freed, who leads the rapidly growing Ann Arbor-based online survey firm, regularly emphasizes that a satisfied customer is a repeat customer. And repeat customers are what online retailers need as the National Retail Federation projects a 1 percent drop in total ...
For retailers, the emergence of Web-connected smart phones alternatively offers a major opportunity and presents a frightening new paradigm in which consumers can read online product reviews while examining items at a store. “That’s a really scary thing” for retailers, said Larry Freed, CEO of Ann Arbor-based Web customer satisfaction ...
For business executives, summoning the will to invest in product development and marketing initiatives in the midst of an economic crisis can be daunting. But the Ann Arbor region’s fastest-growing companies attribute their revenue growth to a sustained willingness to devote resources to innovation and sales efforts. Ann Arbor SPARK ...
SRT Solutions co-founder Bill Wagner says the software industry's quick growth prospects should be enticing to the state. Growth, resiliency and diversification in Ann Arbor’s software community positions the sector to emerge from Michigan’s economic crisis as a Midwest leader.The information technology industry's remarkable stability during the recession illuminates its ...
As Michigan’s economic development spotlight remains trained mainly on alternative energy, biotechnology and the film industry, some Web executives feel neglected. They argue that the software industry doesn't get enough recognition from the state government.