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Posted on Sun, Nov 7, 2010 : 5:50 a.m.

Five powerful conversation strategies to add to your talking toolbox

By Beth Stoner

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Talk is everywhere these days - talk radio, opinion/editorial shows, YouTube, blogs, newsletters, Twitter, reality TV, meetings, presentations, the news. Talk, talk, talk - everyone sure has a lot to say. The question is: are we talking at one another - or inviting others into a conversation? 

And, if we decide to converse, will we have an insightful and thoughtful exchange - or just a gripe fest?
 

By being purposeful and intentional about our conversations, we have an opportunity to not just talk to or at each other - but to connect, create, learn something new, find some common ground, and maybe even get something done.

If you're less than satisfied with the quality or tenor of talk in your work and life, here are five powerful conversation strategies to add to your talking toolbox today:

1. Conversations for Reflecting

When we have a reflective conversation, we look back to learn from an experience of shared importance. By exploring multiple perspectives on the shared experience, we can develop a deeper and more comprehensive understanding of what happened, why it happened and what we may want to do differently the next time around. Reflective conversations are often used to create "lessons learned" that can be used to improve performance. An example of this might be an After Action Review following a significant event or project - or as part of a quarterly or annual planning process.

2. Conversations for Exploring and Understanding

The goal of dialogue is to share and grow by listening and learning from different perspectives. Dialogue requires us to suspend judgment, balance advocacy and inquiry, test our assumptions, reflect on what is being said, disclose our own truth, and be open to both/and thinking. When in dialogue, it's important to listen for shared meaning - and recognize the creative edge where opportunities, ideas or concepts emerge from the collective. In dialogue, our conversation partner is not an adversary or someone to be won over to our way of thinking - he or she is an equal to be understood.

3. Conversations for Connecting

Often, when I teach a class or begin a new project team, I start by asking my students or colleagues to share a best-ever experience that relates to our topic. For example, in a high-performance team workshop, I may ask students to break into pairs or small groups and share a personal story of when they were part of, or led, a team that they considered to be "high performing."

Afterwards, we debrief and, together, come up with some common attributes that the group associates with a high-performance team. We then discuss how we might incorporate them into the team we're now forming or a current team of which we may be a part. 

According to award-winning storyteller and facilitator, Noa Baum, sharing our personal stories helps us to connect with one another on a deeper level. It creates trust, leads to collaboration, expands our ability to handle complexity and changes attitudes.

By creating an environment where people listen not to opinions or concepts but to experience, storytelling allows us to put aside our judgments and explore our differences in a non-threatening way.

4. Conversations for Generating New Thinking and Ideas

Generative conversations engage us in looking forward. They are used when a group intends to create something new or innovative together - a new understanding, an innovative approach, a new relationship, an innovative process, product or service. As participants offer their distinctive perspectives, a fertile environment is created to nurture the best thinking of the group. 

From the best collective thinking, new connections and innovative possibilities emerge. While brainstorming is a familiar tool to generate lots of ideas, a structured conversation process, such as one based on the World Café, can be used to bring people together in conversation around questions that matter - to them, to their organizations and to the world around them.

5. Conversations for Action

With a clear objective and a game plan, conversations for action help us move from think to do in areas directly related to our goals and strategies. In the Fast Company article, "Natural Leader," Rayona Sharpnack, founder of the Institute for Women’s Leadership, uses the analogy of a football game to illustrate this concept.

You have to know how to have what I call "conversations for action." Everybody spends time in meetings where there's a lot of talk and not a lot of action. That's because we don't identify which kinds of conversations result in performance. For instance, in a football game, you have a conversation going on in the huddle. The quarterback says something like, 'Okay, drop back, pass protection, sprint out right, pass on two.' That's a set of instructions. He's asking that the front line form a V-shape protective shield around him so that the other team doesn't crush him. He's requesting that the two folks on the end go down the field, cut across it, and wait for him to throw them the ball, and he's promising that he's going to drop back, kind of veer off to the right, and throw a pass to one of those two people. That's a conversation for action.

There are other conversations going on at the same time. There are people in the press box who are saying. 'Well, there's Steve Young again. The last time he was in this situation, blah, blah, blah, blah.'; Nothing that they say has any effect on the game at all. Then there are the people in the stands who are saying, 'Gee, I really don't like these hot dogs. The ones at Price Club are so much better.' Not a bit of influence on the game. Well, the same thing happens in organizations. People are having conversations for action. They are attempting to move the organization into the future, or to move the product into the marketplace. And then there are the other people who are sitting in the stands or sitting in the press box who are talking about what could or should or would have happened."


With all the talk that's going on in your world, what kinds of conversations are you having? And, if you don';t like the conversation you're currently in, why not change it?

Beth Stoner is founder and principal of Delta Possibilities LLC  and a member of the steering committee for the Women's Exchange of Washtenaw.

Comments

Beth Stoner

Mon, Nov 8, 2010 : 4:10 p.m.

BobbyJohn, Thank you for your thoughtful (and gentle) feedback. I appreciate the reminder to keep the audience and readability in mind when writing. Best regards, Beth

Beth Stoner

Mon, Nov 8, 2010 : 4:04 p.m.

Kim and AlphaAlpha, I'm glad this article was of interest to you - thanks for letting me know! It originally appeared in my business blog in 2009. As a follow-up, I wrote another post that adds one more conversation strategy for your consideration: http://www.deltapossibilities.com/home/a-sixth-conversation-strategy-to-add-to-your-talking-toolbox/ Here's to more thoughtful and thought-provoking conversations! Beth

BobbyJohn

Mon, Nov 8, 2010 : 10:41 a.m.

Beth If I may give you a gentle bit of advice about communicating to your audience,(readers of AnnArbor.com) try writing in a style that is more easily understood. I am a college graduate and a professional and had to work hard to comprehend what you were saying. Too much jargon and overly complex verbiage. I do like the intent, however.

AlphaAlpha

Mon, Nov 8, 2010 : 6:28 a.m.

Beth Stoner - What a great article. The art of conversation is all too rare today, it seems. Likely, popular television shares some significant blame. Although you may be preaching to the choir today, hopefully you will continue to contribute action oriented articles like this one, in the future. Certainly, anyone seeking improved employment status would do well to improve their communication skills. It is so disheartening to have to decline candidates incapable of conducting reasonable discourse. Perhaps a topic for a future article could be the importance of brevity and clarity in time sensitive work conversations. Thanks again.

Kim Kachadoorian

Sun, Nov 7, 2010 : 6:32 a.m.

True conversation is such a constantly evolving process. Thanks for some great suggestions.