Getting towed in Ann Arbor on game day turns into a $300 lesson that smells like a scam
I was ticketed and towed on Sept. 3 for parking in a no parking zone on football game days. I was working at a M-Den trailer, which is no big deal. But I showed up at 6:30 a.m. and there were cars parked on Potter Street. I was not aware of the “no parking” areas and did not look for or see any signs. This is my first time working for them and I live in Whitmore Lake and do not attend the games. I have no problem with the car being towed. I was in the wrong.
The issue I do have is the process. I was told to come to the police station and pay $60. Cool. I went and paid the $60 and received my ticket ranging from $25 upwards to $55. Here is where it gets bad. Once I got to the tow yard, I was told I owed another $170 in cash that I did not have on me. In my case, at least there was someone there to say take the credit card. Which was fine, although I still don't have any idea why I'm being charged another $170. And they tell me that the Ann Arbor police station never tells anybody about the extra money or owing cash. Then they proceed to charge me another 5 percent to my card in order to use it. What choice do I have in order to get my car and get home?
Yes, I was wrong. But from there it really smells like a scam. They towed my car maybe two miles for $170. Please. I work in a business that uses towing and flatbeds on a regular basis. That is totally out of line. I love the U of M and will do whatever it takes to support them, but really. I will in the future be aware of where I park when I go to work on Saturdays. But I really don't think it needed to be an almost $300 lesson.
Doug Freese
Whitmore Lake
Comments
pbehjatnia
Sun, Oct 9, 2011 : 8:37 p.m.
Doug, I am not an expert on consumer law but I have wondered often about the various minimum charges and additional charges etc I see when paying with a credit card. This is from a consumer info center: ......"merchants are allowed to give cash discounts. This means in practice that they can't charge you more than the labeled price if you pay by credit card, but they can charge you less if you pay cash. Some companies announce (usually in tiny print in the catalog) that all prices "reflect cash discount" of x% so credit card users must pay x% more than the stated price. " I.e., unless cash/check customers are getting a discount for the payment type, you can't be charged more for your credit card transaction. I would contact your credit card company or issuing bank and ask what their merchant agreement states and dispute the additional charge. That is complete crap.
pseudo
Tue, Oct 4, 2011 : 4:45 p.m.
Yup - its a scam. All you have to do is call the same tow company and ask for an estimate for a tow from one location to another that is the same disctance. Its an eye-opening experience. Your $150 tow comes down to $50 awful fast.
Hmm
Mon, Oct 3, 2011 : 5:46 p.m.
Join the club. I have a special bit of rage towards Brewers and their towing scam that will probably never go away. Sucks but it is what it is around here!
grimmk
Sun, Oct 2, 2011 : 5:02 p.m.
Looks like we all need to brush up on our Parking Wars!
Ron Granger
Sun, Oct 2, 2011 : 1:12 p.m.
"Please. I work in a business that uses towing and flatbeds on a regular basis." Please - what's good for the goose is good for the gander.
Mick52
Sun, Oct 2, 2011 : 4:33 a.m.
Seems as though some info is missing here. First a car can only be towed for the specific reasons noted in the MI motor vehicle code. A police dept cannot tow or reasons other than stated in the law. If a car is parked illegally, it gets a ticket. Something else has to be present to justify a tow. Like parking in a "Tow Away Zone," or blocking a fire hydrant, or blocking a driveway, or creating a hazard, etc. Usually the possibility of being towed is always posted. I think the A2PD has no justification to charge fees if a car is towed other than the ticket for the violation. Or if they do, I would like to know what it is. It's there job to do paperwork. And towing cars is often very low labor intensive. If a parking enforcement officer finds a car parked in a way that allows the tow, that person writes the ticket and calls the tow truck. That is there job and they are paid to do that. No reason for extra fees there. The paperwork ends up at the police desk where someone is sitting there doing there job. A car owner comes in and does the paperwork with that person, who is paid to sit there and do that. Where is the extraneous expense? It only takes a few minutes to release a car and does not require any enormous physical labor. So I cannot understand the practice of assessing a $60 fee paid to the PD in addition to the ticket fine. Additional fees should not be assessed unless they can be justified and as far as I know, if AA never towed another car, all those positions would still exist and continue to be paid for.
Ron Granger
Sun, Oct 2, 2011 : 3 a.m.
At least you didn't try and drive your car away with the tow truck driver on the back, screaming! Whatever happened to that guy?
Ron Granger
Sun, Oct 2, 2011 : 2:59 a.m.
1. Most students pay outrageous tuition to learn to not park illegally. You got a deal. It's like this in any city. Park illegally, get a ticket. If in a tow zone, get towed. In many cities it is much more expensive. It is all part of growing up. 2. I don't see $300 here. $230 rounds down to $200, not $300. I had a friend in college who would always tell me where it was safe to park in A2 - "park there!" It seemed like he always got me towed! It happened at least twice, maybe three times. At that point, I would never park where he told me. Just think, you may learn this painful lesson much more quickly than I did: it is solely your responsibility to evaluate your parking spot for legality and tow status. It isn't a conspiracy. It isn't a scam. It's just the way life is when owning and parking a car.
Mike
Sun, Oct 2, 2011 : 2:24 a.m.
The solution to this problem is simple. Layoff more police. They are the genesis of the ticket. They cite, they call the towing operator, they retire with obscene benefits. You pay the cost. Want fewer tickets? Have fewer police. It's what they do.
Matt Cooper
Sun, Oct 2, 2011 : 1:51 a.m.
1. When the police tow and impound your vehicle, it ALWAYS costs more than a private tow. 2. The towing company is entitled to charge you for towing as well as storage of your vehicle 3. The ticket you got from the city police department does not absolve you of the cost of towing and storage.
Dwayne
Sun, Oct 2, 2011 : 1:11 a.m.
Well, Doug you have me to thank for the fact that you can now use credit cards. Their practice was in the past "Cash Only" on the weekends. I too was working the concessions and arrived early to see a ton of cars parked along the same street. Although we had to pay the money, I went to the City of AA and received several phone calls back, including the person who is responsible for giving that tow company the license to do what they do, and the Mayor's aide. Now they must accept all forms of payment, even if you bounce the check or reverse the cc later. It's on the towing company to get the money any way they can after that. Maybe it's a good idea to reverse or bounce the check, then maybe they'll feel the way we do.
joe.blow
Sun, Oct 2, 2011 : 12:14 a.m.
Just don't park illegally!
AfterDark
Sun, Oct 2, 2011 : 12:02 a.m.
Another point that hasn't been mentioned yet is that when a tow company takes a city police contract they are usually required to service the police vehicles, and often all city vehicles, at no charge to the city. It's another part of the increased cost for police towing vs. standard road service rates.
David Briegel
Sun, Oct 2, 2011 : 12:36 a.m.
But it saves us tax dollars!
heresmine
Sat, Oct 1, 2011 : 11:47 p.m.
Remember one thing - the AAPD nor the towing company set the rates. These are done through negotiations with the city and then approved by the city council. When my son's car was towed, even though it was inoperable and had a note on it to that effect which further stated it was going to be towed by a company of our choice later that day, it cost the standard $170 to get it free. I then asked how much they would charge to tow it to a local garage and was told $60. The distance for each tow was almost identical. It is a lucrative scam.
jcj
Sun, Oct 2, 2011 : 12:57 p.m.
"When my son's car was towed, even though it was inoperable and had a note on it to that effect which further stated it was going to be towed by a company of our choice later that day," If a note would work, How many notes do you think would be on illegally parked cars? Every other one!
C.C. Ingersoll
Sat, Oct 1, 2011 : 11:18 p.m.
I don't get the "You have to pay us $8 to use your credit card" -- I know merchants get charged 'swipe fees' etc and it's perfectly reasonable for them to put up signs saying "Minimum of 5/10$ purchase for credit card transactions" so they don't have to pay a dollar swipe fee when some dude wants to pay for a $0.89 candy bar with a CC. But can they legally (in Michigan) charge you 5% to use your CC instead of cash?
C.C. Ingersoll
Sun, Oct 2, 2011 : 1:14 a.m.
<a href="http://www.creditinfocenter.com/cards/crcd_buy.shtml#Question6" rel='nofollow'>http://www.creditinfocenter.com/cards/crcd_buy.shtml#Question6</a> It's against the CC company rules to charge different prices for the same product vs. cash. However there is a loophole that allows cash transactions to be 'discounted' If he wants his revenge he can report them to his CC company and they'll deal with the rest.
1bit
Sat, Oct 1, 2011 : 11:49 p.m.
There isn't anything necessarily "illegal" about them charging a credit card fee, but they may be in violation of their merchant agreement with credit card companies. It may be worth Mr. Freese's trouble to call the credit card company and ask if they were allowed to charge the additional fee. At least he may get some of his money back.
Deb Anderson
Sat, Oct 1, 2011 : 11:12 p.m.
It's not only game day. I received a parking ticket once and exactly three weeks later I walked to my car in the UMHS staff parking lot and it was gone. In a panic, I ran to security to report my Mustang stolen. The gal asked if I had any recent tickets and I realized what had happened but come on, three weeks? Security there was as upset as I was. Apparently Triangle Towing makes it routine to cruise all parking structures and streets to look for cars to tow, somehow they know who has parking tickets pending so they are in constant "kahootz" with the AAPD. The UMHS parking lot is owned by the city, not the hospital or campus. The towing company not only broke into my car, they also broke my electronic lock system also in order to put my car in neutral in order to tow my car. After paying the ticket, the towing cost and the impoundment fee -- I was out almost $400.00 and it was December 14th, Merry Christmas! Rules learned -- pay the darn parking ticket ASAP. And never, EVER trust the Triangle Towing Company for anything, they make loan shark thugs seem like Pat Boone. But what bothers me the most is the marriage between the AAPD and the TTC. Oh yeah, I almost forgot to mention an important point about when my car was stolen. It was 2:00 a.m. and neither party couldn't have cared less that a woman in her thirties was walking around by herself in the cold and in the middle of the night with a rapist/murderer still at large in the early 90's and the guy at Triangle even snickered at my predicament that I had to walk almost seven miles to get to my car because the busses were not running and a taxi was impossible to find. The cops at the main station refused to help. So they are not only ruthless, they are cruel too. I knew I was in the wrong too and have never been more humiliated in my life.
Mick52
Sun, Oct 2, 2011 : 4:36 a.m.
Four tickets in default. Default takes a few weeks and all four have to be in default. It used to be six, but the city reduced it because of the transient nature of A2 and that a lot of people leave the state and ignore the delinquent tickets.
eom
Sun, Oct 2, 2011 : 3:29 a.m.
They only tow if you have FOUR unpaid tickets. I write my check while sitting in my car...dropping it in a mailbox on my way home.
AfterDark
Sat, Oct 1, 2011 : 11:59 p.m.
Sorry, but cars never get towed for JUST ONE parking ticket.
Deb Anderson
Sat, Oct 1, 2011 : 11:18 p.m.
So there used to be a time when there was three charges!!!
Reason
Sat, Oct 1, 2011 : 11:09 p.m.
I totally have had this experience and had the same reaction. TWO, not one but TWO fees to the police department and then a total scam by the tow truck place if you want your car back. $170??? For towing my car 1/2 mile? When I was at the tow place I noticed they had apartment company addresses listed on their wall with "standing" tow orders--so someone doesn't even have to call in an illegal parker--they can just troll around until they see someone and tow for the $170.
David Briegel
Sun, Oct 2, 2011 : 12:31 a.m.
It's good for their business!
EyeHeartA2
Sat, Oct 1, 2011 : 10:58 p.m.
There is a lot of injustice in the world. This is simply horrible. I blame Snyder.....and Bush.
David Briegel
Sun, Oct 2, 2011 : 12:30 a.m.
You are absolutely correct to blame Bush, Engler and Snyder. They are really Pro Business!!!!!!!!!!!! The Lincoln Park Pirates, one of Steve Goodman's greatest songs!!
Craig Lounsbury
Sat, Oct 1, 2011 : 11:19 p.m.
I don't entirely disagree but its worth noting the Trilateral Commission who's ultimate goal is one world wide tow company. Then see what happens to those rates.
Deb Anderson
Sat, Oct 1, 2011 : 11:16 p.m.
Yeah, okay.... if it makes you feel better. Read my story, it happened when clinton was prez. But OMG, maybe it was (gasp!!!) Engler's fault!
AfterDark
Sat, Oct 1, 2011 : 10:57 p.m.
Towing for police authorities is a bid contract. Rates are specified by the tow company as part of the bid process and are considered when awarding the contract. Police tow rates are substantially different from standard road service rates because the tow companies have more hazardous exposure at accident scenes, among other things. Aside from the cost of the tow trucks and their maintenance, fuel, and insurance costs, tow truck drivers are among the higher cost occupations for workers comp coverage. If you bother to check around I'm sure you'll find Ann Arbor's police towing and storage rates are not out of line (and might even be on the low side). (I used to work for an entity in another county that contracted with three different city police departments.)
Carolyn
Sat, Oct 1, 2011 : 9:20 p.m.
I don't get the part where you pay $60 to the police and then have to pay another $55 for the ticket. Why do you get fined twice? The part about the towing fee I get, although it is absolutely disgusting.
tim
Sat, Oct 1, 2011 : 8:50 p.m.
I meet a guy that was wearing a MSU sweater, kiddingly I asked him why he was wearing the wrong colors. He told me that he use to be a Michigan fan, and then told me a similar story about being towed and impounded during a UM football game.
Doug
Sun, Oct 2, 2011 : 3:29 a.m.
If the guy really wanted to make a statement, he'd have worn an OSU sweater.
Bogie
Sat, Oct 1, 2011 : 7:26 p.m.
Well Doug, I have one for you. This event also took place on Potter. A friend of mine, who was babysitting for another friend parked on Potter. It happened to be the day of the blue gold game. My friend, not being a football fan, felt at ease parking in front of the house, where she was sitting. The ticket maid came by, issued a ticket, and tried to tow the car. Luckily, one of her family members sat in the car, until she was able to move it. She was still ticketed, and made to pay it. How about posting something, when there is a game day. Do people now, have to look at michigan's football schedule to see how to park. Pretty bush league to me.
5c0++ H4d13y
Sat, Oct 1, 2011 : 8:59 p.m.
I leave my kids in the car so it wont be towed.
just a voice
Sat, Oct 1, 2011 : 5:47 p.m.
I'm sure they don't want you to pay credit card because they declare all their cash income from football Saturdays.
Urban Sombrero
Sat, Oct 1, 2011 : 4:39 p.m.
I just had to have my car towed today (mechanical problems). When I called the company, to set it up, they took my info and I had to wait for them to call me back, when they had a driver ready to go get it. Apparently, being a game day, they were "swamped" with calls from the police. Their phone was ringing off the hook, in the background, as I was giving them my info and talking to the dispatcher. Another game day, another 4000 cars towed, I guess!
weberg
Sat, Oct 1, 2011 : 3:59 p.m.
These tow companies operate with the most unethical and sleeziest business practices, unfortunately this story above happens every hour in AA.
ChrisW
Sat, Oct 1, 2011 : 3:52 p.m.
Welcome to the longest running scam in Ann Arbor.
Red Floyd
Sat, Oct 1, 2011 : 3:28 p.m.
What you describe, Doug, is not unique to football saturdays. In fact, it's not even anything new. This is exactly what has been going on for years! Back when I was a student at UofM, in the late 90's/early 2000's, I had my car towed once or twice. The AAPD actually came and took my car from my driveway once because I owed money for some other ticket. And I had friends go through the same situation when their cars were towed. It's infuriating, I know! The $170 you paid at the tow yard has nothing to do with the AAPD. That is the tow yard's profit for towing/storing your car. The AAPD doesn't tell you anything about it, because once you pay their fees, they don't care what happens after that. I called the tow company in question once, and asked what it would cost to be towed 2 miles. When YOU have your car towed, it costs far less, because of market forces. You have a choice to call another tow company. But when your car is towed without your knowledge, you have no choice, and they can charge what they want. Perhaps you didn't see the "no parking" sign because it wasn't there when you parked. During certain large events, such as a football saturday, Ann Arbor places "no parking" signs along streets they want to be "no parking" zones. The problem comes for folks such as yourself. You park in a perfectly legal parking zone, and walk away. Later, temporary "no parking" signs are placed along the street. After a short time, when your car still remains parked where you left it, it is ticketed for being parked in a "no parking" zone. Shortly thereafter, if your car still remains in the "no parking" zone, it is towed. The fact that you arrived at 6:30am means you most likely parked before these temporary signs were in place. That's my guess anyway.
amlive
Sat, Oct 1, 2011 : 5:30 p.m.
"The $170 you paid at the tow yard has nothing to do with the AAPD. That is the tow yard's profit for towing/storing your car. ... and they can charge what they want. " I'm not sure this is entirely correct. I could be wrong (and someone please correct me if I am), but it was my understanding that these rates charged by and paid to the tow companies are set by the city or DDA, and that the tow company has no say in what the charge is here, so long as the towing occurred by order of the city rather than request of the individual.
jrigglem
Sat, Oct 1, 2011 : 4:45 p.m.
Funny. Most places put out the no parking signs the night before. Guess Ann Arbor likes to be special or really lazy and do it the day of
DBH
Sat, Oct 1, 2011 : 3:51 p.m.
If the scenario in your second paragraph is accurate, AAPD should somehow flag those vehicles that are legally parked at the time of the placement of the "No Parking" signs so as to prevent them from being ticketed or towed.
walker101
Sat, Oct 1, 2011 : 3:14 p.m.
Unfortunately it is a scam and not much you can do about it, they have you by the short hairs. Just another A2 benefit living here.
Mr. Ed
Sat, Oct 1, 2011 : 2:31 p.m.
Do you have any idea what a tow truck cost.
Carolyn
Sat, Oct 1, 2011 : 9:21 p.m.
I'm sure that the cost of the tow truck was quickly paid for with the $170 and up that they charge.
jrigglem
Sat, Oct 1, 2011 : 4:43 p.m.
not 170. I myself have been towed on several occasion and farther than two miles. It was never more than 40 bucks